PAT FLEET - YOU KNOW THE VOICE

INTERCEPT MESSAGE: An intercept message is a telephone recording informing the caller that the call cannot be completed, for any of a number of reasons ranging from local congestion, to disconnection of the destination phone, number dial errors or network trouble along the route. The following is an example of an intercept message: “We're sorry; you have reached a number that has been disconnected or is no longer in service. If you feel you have reached this recording in error, please check the number and try your call again”.

SPECIAL INFORMATION TONE: A special information tone (SIT) is an in-band international standard signal consisting of three rising tones indicating a call has failed. It usually precedes a recorded announcement describing the problem. The purpose of the SIT is to let callers know that the call has failed, even though they might not understand the language of the recorded announcement. Click on the sound file below to hear the SIT for; number changed or disconnected

Pat Trumble Fleet is a working American voice actress known as the registered voice of AT&T. Widely recognized for the tens of thousands of recordings she has made for US telephone companies such as AT&T, Verizon, Qwest, the former Bell System companies, and others since 1981, she is most recognized as the person who says "AT&T" in the company's sound trademark played prior to any operator assisted or credit card paid call, and on answer when calling AT&T customer service numbers. Ms. Fleet is also the voice for a significant number of telephone company intercept recordings - messages giving reasons for call failure that start with a special information tone and usually begin with the phrase "We're sorry…

AUTOMATED COIN TOLL SYSTEM: If you are old enough to remember pay phones, Pat Fleet was the person who told you how much money you had to deposit to continue the call. Debuted in Phoenix, Arizona in 1977 the Automated Coin Toll System (ACTS) provided an automated way to perform charge advisory and toll collection of coin paid calls, reducing the need for operator involvement. The ACTS sub-system handled the automated voice announcements, e.g. "Please deposit five cents for the next three minutes" (initially voiced by Jane Barbe , and later Pat Fleet), and worked with TSPS for coin deposit (start of call) coin collection/coin return (at end of call).